Contact details and record information
Your first name, last name and email are requested to create the account and track orders. No identity document or KYC procedure is required. The record also keeps the configuration, the quantity, the duration, the amounts, the order references and the payment tracking information.
Top-ups, balance entries and support requests are part of your account's tracking. This information makes it possible to find a transaction, understand its status and process a request related to the record. The flow never asks for your crypto wallet's private key.
The content of your work
You choose your software, models, input data, and processing. Kernodeck does not inspect the content of the files, prompts, or computations you run. If you contact support, choose which technical elements you share and remove any information not needed for diagnosis.
This policy concerns the content of your work. It does not mean that the service retains no data: the session, commands, and payment operations have their own tracking information. Your own application may also produce logs depending on the tools and settings you choose.
Account, password, and sessions
Access to folders requires signing in to your Kernodeck account with email and password. The password is stored as a hash with a unique salt, never in plain text, and does not appear in commands. A protected session cookie maintains the connection; folders and balance remain stored server-side. Your email address is not verified by sending a message.
You can sign in again from another browser to retrieve your account data. Signing out revokes the session's access; changing the password, after entering the current one, revokes all previous sessions. Deleting the cookie does not delete orders and their records. There is no automatic password reset by email.
Request a correction or ask a question
Use support to report an error in your account information or ask a question about the associated data. Provide the relevant reference and the nature of your request, without transmitting any access secrets.
Closing the session and making a request about data are separate steps. An action in the browser does not automatically erase the commercial history. Tracking your request makes it possible to review the relevant information and the appropriate response.